Privacy Policy

This Privacy Policy explains how Fluke Promotions ("we", "our", "us") collects, uses, and safeguards personal information when you visit our website at flukepromotions.com or contact us through any channel. We are committed to handling personal data responsibly and in compliance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) and the Dutch Implementation Act (Uitvoeringswet AVG).

1. Who We Are

Fluke Promotions is a measurement and testing equipment specialist based at the Brainport Industries Campus in Eindhoven, the Netherlands. We operate as the data controller for personal data collected through this website.

• Company name: Fluke Promotions
• Address: Brainport Industries Campus, Cluster 1, 5657 BX Eindhoven, NL
• Phone: 01-603-256-613
• Email: [email protected]

2. What Data We Collect

2.1 Data You Provide Directly

When you use our contact form, you may provide:

• Full name
• Email address
• Phone number (optional)
• Company or organisation name (optional)
• The content of your message
• Your selected department or enquiry type

2.2 Data Collected Automatically

When you browse our website, certain technical data is collected automatically by our hosting infrastructure and analytics tools, including:

• IP address (anonymised where possible)
• Browser type and version
• Device type and operating system
• Pages visited and time spent
• Referral source (how you arrived at our site)
• Date and time of access

3. How We Collect It

We collect personal data through the following channels:

• The contact form on our website
• Direct email correspondence
• Telephone calls
• Cookies and similar tracking technologies (see Section 9)
• Server logs maintained by our hosting provider

4. Why We Process It

We use the data we collect for the following purposes:

• To respond to your enquiries and provide technical support
• To process orders or service requests where applicable
• To improve the functionality and content of our website
• To understand how visitors use our site and what content is most useful
• To comply with legal obligations
• To maintain records for legitimate business purposes

We do not use your personal data for automated profiling or unsolicited marketing communications without your consent.

5. Legal Basis for Processing

We process personal data under the following legal bases as defined by GDPR Article 6:

• Consent (Art. 6(1)(a)): When you submit a contact form or agree to non-essential cookies.
• Contract performance (Art. 6(1)(b)): When processing is necessary to respond to your enquiry or fulfil a request.
• Legitimate interests (Art. 6(1)(f)): For website analytics, security monitoring, and improving our services, where these interests are not overridden by your fundamental rights.
• Legal obligation (Art. 6(1)(c)): Where applicable law requires us to retain or process certain records.

6. Who We Share Data With

We do not sell personal data to third parties. We may share data with:

• Hosting and infrastructure providers who operate our website on a data processing basis
• Email service providers used to manage correspondence
• Analytics platforms that help us understand website usage (e.g., privacy-respecting analytics tools)
• Legal or regulatory authorities where required by applicable law

All third-party service providers who process personal data on our behalf are required to implement appropriate technical and organisational security measures and to process data only on our documented instructions.

7. International Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission. We endeavour to keep data processing within the EEA wherever possible.

8. How Long We Keep It

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law:

• Contact form submissions: Up to 24 months from the date of last contact
• Email correspondence: Up to 36 months for business record purposes
• Website analytics data: Aggregated/anonymised data retained indefinitely; individual session data deleted within 14 months
• Server logs: Typically 90 days, unless required for security investigation

9. Cookies

Our website uses cookies — small text files stored on your device — to support basic functionality and understand how the site is used.

9.1 Essential Cookies

These are required for the website to function and cannot be disabled. They include session cookies for navigation and security tokens.

9.2 Preference Cookies

We store your cookie consent preference in your browser's local storage under the key fp_cookie_consent. This is not transmitted to our servers.

9.3 Analytics Cookies

If you accept analytics cookies, we use tools to understand aggregate website behaviour — such as which pages are most visited. This data does not identify you personally and is used only to improve our content and structure.

9.4 Managing Cookies

You can withdraw your consent for non-essential cookies at any time by clearing your browser storage or adjusting your browser's privacy settings. Most modern browsers allow you to manage, block, or delete cookies through their settings menus.

10. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Ask us to correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data where there is no longer a lawful basis for processing
• Right to restriction: Ask us to pause processing of your data in certain circumstances
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.

11. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include encrypted data transmission (HTTPS), access controls, and regular security reviews. No method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

12. Children

This website is intended for professional and commercial audiences. We do not knowingly collect personal data from individuals under the age of 16. If you believe a minor has submitted personal data to us, please contact us and we will take steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when the policy was last revised. We encourage you to review it periodically. Material changes will be communicated via a notice on our website.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact:

• Fluke Promotions
• Brainport Industries Campus, Cluster 1, 5657 BX Eindhoven, NL
• Email: [email protected]
• Phone: 01-603-256-613